Privacy policy

Terms & Conditions for Essentials London

These Terms and Conditions govern your use of the Essentials London website and any purchases made through it. By accessing our Website or placing an
order, you agree to be bound by these Terms.
These Terms do not affect your statutory rights under the laws of England and Wales.

1. About Us
This Website is operated by Essentials London. Our Website offers health, beauty, skincare, pharmacy and wellness products together with information relating to our services and, where applicable, bookings for professional treatments.
If you have any questions regarding these Terms, please contact us using the contact details published on our Website.

2. Eligibility
By using this Website you confirm that:
 you are at least 18 years old where required by law;
 all information you provide is accurate;
 you are legally capable of entering into a binding contract.
Some products may have age restrictions or legal purchasing requirements.

3. Products
We make every effort to ensure descriptions, photographs, colours and specifications are accurate.
Images are for illustration purposes only and slight variations may occur.
Products are subject to availability.
We reserve the right to discontinue products at any time.

4. Medical Information Disclaimer
Information provided on this Website is intended for general information only.
Nothing on this Website constitutes medical advice, diagnosis or treatment.
Always read product packaging and patient information leaflets before use.
If you have concerns regarding your health, medicines or symptoms you should consult an appropriate healthcare professional.

5. Pharmacy Products
Where pharmacy products are supplied, additional legal requirements may apply.
Certain medicines may require professional review before dispatch.
We reserve the right to:
 decline supply;
 limit quantities;
 request additional information;
 cancel orders where supply is considered inappropriate or unsafe.

6. Aesthetic Treatments
Bookings for aesthetic or clinical services may require consultation before treatment.
Suitability is determined solely by the treating practitioner.
Appointment deposits, cancellation periods and no-show charges are detailed at the time of booking.
Treatment outcomes cannot be guaranteed.

7. Prices
All prices are shown in Pounds Sterling (£).
Prices include VAT where applicable.
We reserve the right to amend prices without notice.

8. Orders
Your order represents an offer to purchase.
Acceptance occurs only once we dispatch your goods or confirm your booking.
We reserve the right to refuse any order.

9. Payment
Payment must be received before dispatch.
Payments are processed securely using approved third-party payment providers.
We do not store your payment card details.

10. Delivery
Delivery estimates are not guaranteed.
Risk passes to you upon delivery.
Ownership transfers once full payment has been received.

11. Returns
Consumer returns are accepted in accordance with UK consumer legislation.
For hygiene and safety reasons we cannot accept returns of:
 opened skincare;
 cosmetics;
 medicines;
 healthcare products where resale is prohibited.
Faulty products remain covered by your statutory rights.

12. Promotions
Discount codes:
 cannot usually be combined;
 have expiry dates;
 may exclude selected brands;
 may be withdrawn without notice.

13. Gift Cards
Gift cards are non-refundable unless required by law.
Lost or stolen gift cards cannot normally be replaced.

14. User Accounts
You are responsible for maintaining the confidentiality of your account.
We may suspend accounts involved in fraudulent or abusive activity.

15. Intellectual Property
All content including:
 logos
 photographs
 graphics
 text
 videos
 trademarks
remain our intellectual property or that of our licensors.
No content may be copied without permission.

16. Acceptable Use
You agree not to:

 misuse the Website;
 upload malicious software;
 interfere with security;
 use automated scraping tools;
 infringe intellectual property rights.

17. Privacy
Your use of this Website is also governed by our Privacy Policy and Cookie Policy.

18. Limitation of Liability
Nothing in these Terms excludes liability for:
 death or personal injury caused by negligence;
 fraud;
 any liability which cannot legally be excluded.
Subject to applicable law, we shall not be liable for indirect or consequential losses.

19. Events Beyond Our Control
We are not responsible for delays caused by events outside our reasonable control including:
 strikes;
 severe weather;
 transport disruption;
 supplier shortages;
 pandemics;
 government action.

20. Changes
We may update these Terms from time to time.
The latest version will always appear on this Website.

21. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction except where consumer legislation provides otherwise.

22. Contact
For questions regarding these Terms, please contact us using the contact information
published on the Essentials London